How we ship
Our team ships Monday through Friday (excluding holidays). Orders placed will typically ship the following business day. During our busy season (Thanksgiving-Christmas), your order may take 1-3 business days to be shipped. Any current shipping delays will be communicated at the top of the cart page. You will receive a confirmation email when your order ships with tracking information.
Shipping carriers experience delays depending on the time of year or other circumstances. We will fulfill your order as quickly as possible, but cannot guarantee delivery times.
Shipping address
If you need to change your shipping address, please reply to your order confirmation email as soon as possible or email hello@littleflowersoap.com with your order number and the correct address.
Shipping cost
Shipping cost is automatically calculated at checkout based on the items, weight of the shipment, and carrier rates. You can view the shipping cost after entering your address information and selecting the shipping method in your cart before checkout. This cost is set by the carriers (USPS and UPS).
Combining orders
We begin processing orders immediately after they are placed. Unfortunately, because of our small team and the volume of orders we are processing in a short time, we are unable to combine separately placed orders. That said we are pretty good at catching 2 orders from the same person on the same day shipping to the same address and when we do we will automatically combine them and refund any shipping overcharge.
Adding or removing items from an order
Because we cannot access your credit card information, we are unable to modify your order after it has been placed.
Canceling an order
If you need to cancel your entire order, please reply to your order confirmation email or email hello@littleflowersoap.com as soon as possible with your name and order number. Please note: We are unable to cancel or remove individual items from your order.
Tracking an order
Once your order ships you will receive an email notification that contains a link to “View and track your order.”
Missing or lost packages
Tracking information is emailed once your package ships. You can find the most up-to-date information by clicking the “View and track your order” link in your shipping confirmation email.
Shipping carriers experience delays depending on the time of year or other circumstances. We will fulfill your order as quickly as possible, but cannot guarantee delivery times.
In the event that your package appears to be missing or lost we recommend first checking with your local postal carrier to verify it has been delivered. We also recommend asking neighbors and even other members of your household to see if they may have received it by mistake. If the package cannot be located after these steps, please reply to your shipping confirmation email or email hello@littleflowersoap.com with your name and order number and we’ll be happy to help.
Incorrect, missing, or damaged product
If items are damaged in transit or you receive an incorrect order, please reply to either your order or shipping confirmation email or send an email to hello@littleflowersoap.com with your name and order number and we will issue a replacement.